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HCMinerals Home > Service and Support
After sales service center
HCM has established service centers in Australia, the Democratic Republic of Congo, Ghana, and South Africa. The local service center is equipped with professional technical personnel to provide customers with mining spare parts and after-sales maintenance services. At present, HCM has established Glencore (Murrin Maurin), Fortescue Metals Group (FMG), Newcrest Mining, Tronox, Bluestone, Karara, Kamoa Kakula and other mining companies provide comprehensive services.
service
Adequate spare parts inventory
Each HCM service center has sufficient spare parts inventory. We regularly replenish our service points,To ensure that all spare parts are always in stock and eliminate any concerns for the owner.
service
Service model
Service model
Extended Services
The HCM 4S service is also applicable to other products, such as cyclones, valves, crushers, and balls Mineral processing equipment such as mills and conveyors that require spare parts services and maintenance
Extended Services
Extended Services
Extended Services
Motor Maintenance
The HCM 4S service center is equipped with professional motor maintenance personnel,Having rich experience in motor maintenance.
Extended Services
Extended Services
Extended Services
Extended Services
Advantage
Users do not need to store any spare parts on site (light inventory)
01
Reduce capital investment and product inventory, optimize space (light assets)
02
After on-site operation failure, emergency replacement of the pump should be carried out directly to maintain on-site operation.
03
Our dispatched maintenance personnel provide professional and comprehensive after-sales service (with less manpower from Party A)
04
Users do not need to store any spare parts on site (light inventory)
05
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The aspects that require support from Party A:
The first party shall provide a warehouse of 2000-3000 square meters, with two spans, one side serving as inventory shelves and the other side as maintenance area, which requires a lifting capacity of more than 10 tons. Alternatively, the first party shall provide three hectares of land, and we shall build a maintenance base and accommodation with lifting capacity both internally and externally

The supplier information of all original suppliers who require spare parts will be handed over to us for contract supervision, maintenance, and spare parts guarantee after the bidding is completed. We will be responsible for tracking and purchasing all product deliveries, which can reduce the procurement workload of Party A and improve the stability of spare parts inventory in the later stage

Sign agreements on equipment, spare parts, and maintenance